1300 788 869

xCALLY

The xCALLY suite is a complete multi-channel solution for Inbound, Outbound and Blended Contact Centres.

xCALLY is a turnkey Customer Care Suite solution, Responsive and Asynchronous software, integrated with the Asterisk Open Source PBX, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more.

XCALLY: your customer care in 60 seconds – Click here to view video

Download Brochure

Features

  • Inbound ACD: Automatic Call Distribution
  • Multi campaign QUEUE Management
  • Skill Based Routing
  • Queue priority
  • Inbound Call pop ups
  • Outbound call routing
  • Time based call routing
  • Integrated Voice over IP SIP phone devices
  • SIP Voice over IP RFC Compliant
  • SIP-PSTN Media Gateway integration (PRI, BRI, analogue)
  • Agent login/logout
  • Agent pause and back office pause
  • External SIP client support for agents
  • Windows Phone bar support for agents
  • WebRTC Phone bar support for agents
  • Monitor (silent listen in), whisper (talk to agent without customer knowing), Barge-IN (jump into call)
  • Mute
  • Blind transfer calls
  • Attended Transfer
  • Agent status display
  • Agent log in time
  • Agent pause time
  • Agent campaign monitor
  • Phone Book
  • Recent calls
  • Audio VoIP optimization management
  • Real time agent campaign
  • Voicemail
  • IVR visual drag and drop full integration
  • Message Playback
  • Welcome message
  • Call Forwarding
  • Fall Back Call Routing
  • Outbound Call Management
  • Offline reporting
  • Real time advanced reporting
  • Call Central Dashboard reporting
  • Remote Agents
  • Multi Extensions inbound management
  • Web service API
  • Call Back API
  • Presence Panel Management
  • Contact Management

xCALLY Phone Bar & Busy Light Options.

Functionality

The Busy light colours indicate:

  • The Agent status (Ready, on Pause, Talking)
  • The Incoming Call/Phone ringing

Colours

xCALLY Phone Bar Busy Light Colour
Ready Green
On Pause Blue
Talking Red
Incoming Call/Phone ringing Flashing red

Videos

xCALLY Phone BarClick here to view video

xCALLY Busy Light OmegaClick here to view video

Calls statistic reporting features:

  • How many calls were abandoned
  • How many answered and by whom.
  • Call durations.
  • Wait times.
  • Call distribution per day, week, month, hour, queue, day of week
  • Agent session times, pause durations, etc.
  • Includes a search facility, a real-time view where you can also pause/un pause or remove agents from queues.
  • Integration with recordings so you can download/listen to queue call recordings. All from your web browser.
  • A report designer that lets you tweak columns and formulas and a REST interface to get data for your own applications.

Screen Shot of Call Centre Dashboard

screenshot

Get In Touch

Customer Support

Call Central Communications focuses on delivering prompt, reliable and timely support for all of its customers, our preferred method is via email so that we have a record of the correspondence however feel free to call one of our friendly customer support team during our support hours.

Contact Details

Phone: 1300 788 869 and select option “2” or use the contact form provided to send us a support request.

Business support hours are Monday to Friday: 9 am – 5 pm (QLD time)

Pay Online

http://callcentral.com.au/pay-online/

Direct Debit

Download Direct Debit Request Form

Resellers

Call Central’s Partner Program offers IT professionals and business phone system installers the chance to take advantage of the quickly developing business VoIP market while being completely supported by Call Central’s qualified technical and sales professionals.

Call Central offers a range of management tools that will greatly assist you in better servicing your client’s requirements. You will position yourself at the fore of an advanced and inventive technology – VoIP products fully equipped with innovative features that set you distinctly apart from your competitors.

Customer Log-In

Manage your Hosted PBX online from any device anywhere:

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If you don’t have your Log In details, please send an email to support@callcentral.com.au

My Account Log-In

Access your Call Central account online from any device anywhere:

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If you don’t have your Log In details, please send an email to support@callcentral.com.au

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