1300 788 869


The xCALLY suite is a complete multi-channel solution for Inbound, Outbound and Blended Contact Centres.

xCALLY is a turnkey Customer Care Suite solution, Responsive and Asynchronous software, integrated with the Asterisk Open Source PBX, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more.

XCALLY: your customer care in 60 seconds – Click here to view video

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  • Inbound ACD: Automatic Call Distribution
  • Multi campaign QUEUE Management
  • Skill Based Routing
  • Queue priority
  • Inbound Call pop ups
  • Outbound call routing
  • Time based call routing
  • Integrated Voice over IP SIP phone devices
  • SIP Voice over IP RFC Compliant
  • SIP-PSTN Media Gateway integration (PRI, BRI, analogue)
  • Agent login/logout
  • Agent pause and back office pause
  • External SIP client support for agents
  • Windows Phone bar support for agents
  • WebRTC Phone bar support for agents
  • Monitor (silent listen in), whisper (talk to agent without customer knowing), Barge-IN (jump into call)
  • Mute
  • Blind transfer calls
  • Attended Transfer
  • Agent status display
  • Agent log in time
  • Agent pause time
  • Agent campaign monitor
  • Phone Book
  • Recent calls
  • Audio VoIP optimization management
  • Real time agent campaign
  • Voicemail
  • IVR visual drag and drop full integration
  • Message Playback
  • Welcome message
  • Call Forwarding
  • Fall Back Call Routing
  • Outbound Call Management
  • Offline reporting
  • Real time advanced reporting
  • Call Central Dashboard reporting
  • Remote Agents
  • Multi Extensions inbound management
  • Web service API
  • Call Back API
  • Presence Panel Management
  • Contact Management

xCALLY Phone Bar & Busy Light Options.


The Busy light colours indicate:

  • The Agent status (Ready, on Pause, Talking)
  • The Incoming Call/Phone ringing


xCALLY Phone Bar Busy Light Colour
Ready Green
On Pause Blue
Talking Red
Incoming Call/Phone ringing Flashing red


xCALLY Phone BarClick here to view video

xCALLY Busy Light OmegaClick here to view video

Calls statistic reporting features:

  • How many calls were abandoned
  • How many answered and by whom.
  • Call durations.
  • Wait times.
  • Call distribution per day, week, month, hour, queue, day of week
  • Agent session times, pause durations, etc.
  • Includes a search facility, a real-time view where you can also pause/un pause or remove agents from queues.
  • Integration with recordings so you can download/listen to queue call recordings. All from your web browser.
  • A report designer that lets you tweak columns and formulas and a REST interface to get data for your own applications.

Screen Shot of Call Centre Dashboard


Get In Touch

Customer Support

Australian based support, you call we answer. Our team is located on the Gold Coast and we service the Gold Coast area and Greater South East Brisbane Area. When you call you speak to one of our engineers that built and maintains our network and in most cases your issue or request can be solved/processed on the spot. In most cases our staff are on a first name basis with our clients. Call Central Communications focuses on delivering prompt, reliable and timely support.

Contact Details

Phone: 1300 788 869 and select option “2”. If you prefer email you can send us an email by using the contact form to the right, or you can grab us on chat by click on the chat box in the bottom right hand corner. Our support team is always here to assist with any questions or changes you might need.

Business support hours are Monday to Friday: 9 am – 4 pm (QLD time)

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Call Central’s Partner Program offers IT professionals and business phone system installers the chance to take advantage of the quickly developing business Phone market while being completely supported by Call Central’s qualified technical and sales professionals.

Call Central offers a range of management tools that will greatly assist you in better servicing your client’s requirements. You will position yourself at the fore of an advanced and inventive technology –  products fully equipped with innovative features that set you distinctly apart from your competitors.

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If you don’t have your Log In details, please send an email to support@callcentral.com.au

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