1300 788 869

Network Status

  1. Network status – OK
  2. Hosted PBX platform – OK
  3. Core Router – OK
  4. SIP Gateways – OK
  5. IP Transit Links – OK

Issue: Power outage from power company

Today between 10am and 1pm (21/03/2018), the power supplier that covers our office location will be instituting a black out between the hours of 10am to 1pm. While we have a back up generator to power our office, our office internet is serviced by FTTN (Fibre To The Node) NBN, FTTN NBN cabinets only have a limited supply of back up battery available. This may leave our office without internet for a period of time between the stated power outage. We encourage any client with a fault or issue to email our support team if you require any support during the stated power outage time frame. Emails will be received during this time.

Status: Today

 


Issue: Fax

At present there is a known issue with faxing and upstream supplier. We are currently implementing a work around through an alternate upstream route for all known fax numbers. If you fax is not working correctly, or you have not received a fax today when you were expecting one, please contact support and advise them what your fax number is so we can implement the upstream work around for you.

Status: Current

 


 

Issue: Maintenance of inbound gateways

Window: 12/02/2018 14:00pm (AEST) through to TBA: During this time some customers will intermittently experience an inability to receive inbound calls. This type of maintenance would normally be conducted after business hours by Call Central but due to an upstream provider we must perform this maintenance during business hours. We apologise for any inconvenience or disruption this may cause. This is the last of this type of maintenance, during business hours we are expected to perform for the foreseeable future. The maintenance being conducted is to improve customers call quality, redundancy and overall experience.

Call Central will update this status page when the maintenance has been completed.

Status: Complete

If your are experiencing issues with any inbound phone numbers please contact support ASAP.

 


Issue: NBN installation at contact office

Window: 06/02/2018 to 07/02/2018: The NBN will be installing a new NBN connection at our office, replacing our ADSL2+ connection. This may cause interruptions with our internet connectivity and interruptions with our ability to provide phone and email support to clients as Call Central also uses our Hosted Platform to provide telephone support to our clients.

This work will not affect the actual service deliver of our customer facing products. It only affects our ability to answer phone and email requests within the stated window.

Status: Completed 07/02/2018 10:30am

 

 


Date: 21/12/2017

Christmas and New Year closing period.

 

The call central Support, Sales and Accounts phone queues will be closing from 4pm Friday 22/12/2017 and reopening on Monday the 08/01/2018.

Support will still be provided via email. If you require support please use the contact form located on our website home page to email support directly. There may be some delays in getting a response but all requests will be processed and followed up during the Christmas and New Year break period.

 

Call Central would like to wish all our clients a Merry Christmas and  Happy New Year.

 


Date: 08/12/2017
Issue: Hosted PBX Portal Platform SSL certificate has expired
Explanation: We are currently waiting on geotrust to renew our SSL certificate for callcentral.net.au There seems to be a delay on their end renewing SSL certificate due to a migration of their backend systems. This does not affect the functionality of clients phone systems. Clients can also still log into the portal but they will first need to close their browsers to clear their cache and proceed past the warming messages issued by the clients browsers (Chrome/FF/IE). Please call support if you are having issues logging into the portal.

Status:Resvoled @ 03/12/2017 18:00pm

New SSL certificate has been installed and browsers are no longer issuing a security warning.


Date: 13/09/2017
Issue: Upstream carrier issue routing calls to 100 block 0755602300-99
Explanation: And upstream carrier is currently investigating an issue whereby calls to the 100 number block 0755602300-99 are not routing correctly. Engineers are currently looking into the issue and we hope to have a resolution ASAP.

Status: Resolved @ 13/09/2017 15:20pm 


Date: 23/05/2017
Issue: loss of audio on some calls
Explanation: And upstream carrier is currently investigating and issue whereby some clients are experiencing loss of audio on some calls. Engineers are currently looking into the issue and we hope to have a resolution ASAP.

Status: Resolved @ 2017-05-12 08:00


Date: 09/05/2017
Issue: Upstream Carrier Unscheduled Voice Event

Window: 2017-05-09 05:00: One of Call Centrals upstream carriers is currently experiencing and issue with inbound gateway termination. Some customers inbound numbers may not function. Call Central will continue to seek an update from the upstream carrier and post a status update as soon as we have been advised the issue at hand is resolved. We apologise for any inconvenience or disruption this may cause.

Status: Resolved @ 2017-05-09 08:50

 


 

Date: 09/02/2017
Issue: Maintenance of inbound gateways

Window: 09/02/2017 10:00am (AEST) through to 11:00am (AEST) 09/02/2017: during this time some customers will experience an inability to make inbound calls. This type of maintenance would normally be conducted after business hours but due to an upstream provider we must perform this maintenance during business hours. We apologise for any inconvenience or disruption this may cause.

This work carried on longer than expected but should now be completed with normal service resumption expected for all clients. Any clients who are experiencing issues please contact support.

Status: Complete.

 


 

Date: 07/02/2017
Issue: Routine Maintenance of inbound gateways

Window: 07/02/2017 12:00am through to 07/02/2017 07:00am QLD Time: during this time some customers will experience an inability to make inbound calls.

Status: Complete.

 


 

Call Central’s Christmas operation hours

 

 Monday Tuesday Wednesday Thursday Friday Saturday Sunday
19-Dec-16 20-Dec-16 21-Dec-16 22-Dec-16 23-Dec-16 24-Dec-16 25-Dec-16
Normal Reduced staff Reduced staff Reduced staff Reduced staff Closed Closed
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
26-Dec-16 27-Dec-16 28-Dec-16 29-Dec-16 30-Dec-16 31-Dec-16 01-Jan-17
Closed Closed Reduced staff Reduced staff Reduced staff Closed Closed
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
02-Jan-17 03-Jan-17 04-Jan-17 05-Jan-17 06-Jan-17 07-Jan-17 08-Jan-17
Closed Normal Normal Normal Normal Closed Closed

 

All clients are encouraged to contact Support for operation hour changes to their PBX’s prior to the 20/12/2016. Outside of these hours your request may take longer to process.

 

If you require urgent assistance over our Closed and Reduced Staff periods, you will be provided the option to leave a voicemail when calling into support. This voicemail box will be regularly monitored via Voicemail to Email and all clients who leave a voicemail will be responded to in a timely fashion. We highly recommend all clients leave a voicemail if assistance is required during the Christmas Reduce staff and Closed periods.

Clients also have the option of sending an email to support@callcentral.com.au which is monitor by multiple sources 24/7.

 


 

Date: 18/11/2016
Issue: Routine Maintenance

Window: 17/11/2016 22:00pm through to 18/11/2016 07:00am QLD Time: during this time some customers will experience an inability to make inbound and outbound calls.

Status: Complete.

 

Date: 20/11/2016
Issue: Routine Maintenance

Window: 20/11/2016 07:00am through to 21/11/2016 07:00am QLD Time: during this time some customers on Call Centrals Hosted PBX Platform will experience an inability to make inbound and outbound calls.

Status: Complete.

 

Date: 22/11/2016
Issue: Routine Maintenance

Window: 22/11/2016 20:30pm through to 23/11/2016 07:00am QLD Time: during this time some customers will experience an inability to make inbound and outbound calls.

Status: Complete.

 

Date: 25/11/2016
Issue: Routine Maintenance

Window: 22/11/2016 22:30pm through to 23/11/2016 23:00pm QLD Time: A reboot of the the main core SIP gateway with occur and during this time some customers will experience an inability to make inbound and outbound calls.

Status: Complete.

Get In Touch

Customer Support

Australian based support, you call we answer. Our team is located on the Gold Coast and we service the Gold Coast area and Greater South East Brisbane Area. When you call you speak to one of our engineers that built and maintains our network and in most cases your issue or request can be solved/processed on the spot. In most cases our staff are on a first name basis with our clients. Call Central Communications focuses on delivering prompt, reliable and timely support.

Contact Details

Phone: 1300 788 869 and select option “2” or use the contact form provided to send us a support request.

Business support hours are Monday to Friday: 9 am – 5 pm (QLD time)

Pay Online

http://callcentral.com.au/pay-online/

Direct Debit

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Resellers

Call Central’s Partner Program offers IT professionals and business phone system installers the chance to take advantage of the quickly developing business VoIP market while being completely supported by Call Central’s qualified technical and sales professionals.

Call Central offers a range of management tools that will greatly assist you in better servicing your client’s requirements. You will position yourself at the fore of an advanced and inventive technology – VoIP products fully equipped with innovative features that set you distinctly apart from your competitors.

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