1300 788 869

Network Status

  1. Network status – OK
  2. Hosted PBX platform – OK
  3. Core Router – OK
  4. SIP Gateways – OK
  5. IP Transit Links – OK

 

 

Call Central’s Christmas operation hours

 

 Monday Tuesday Wednesday Thursday Friday Saturday Sunday
19-Dec-16 20-Dec-16 21-Dec-16 22-Dec-16 23-Dec-16 24-Dec-16 25-Dec-16
Normal Reduced staff Reduced staff Reduced staff Reduced staff Closed Closed
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
26-Dec-16 27-Dec-16 28-Dec-16 29-Dec-16 30-Dec-16 31-Dec-16 01-Jan-17
Closed Closed Reduced staff Reduced staff Reduced staff Closed Closed
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
02-Jan-17 03-Jan-17 04-Jan-17 05-Jan-17 06-Jan-17 07-Jan-17 08-Jan-17
Closed Normal Normal Normal Normal Closed Closed

 

All clients are encouraged to contact Support for operation hour changes to their PBX’s prior to the 20/12/2016. Outside of these hours your request may take longer to process.

 

If you require urgent assistance over our Closed and Reduced Staff periods, you will be provided the option to leave a voicemail when calling into support. This voicemail box will be regularly monitored via Voicemail to Email and all clients who leave a voicemail will be responded to in a timely fashion. We highly recommend all clients leave a voicemail if assistance is required during the Christmas Reduce staff and Closed periods.

Clients also have the option of sending an email to support@callcentral.com.au which is monitor by multiple sources 24/7.

 


 

Date: 18/11/2016
Issue: Routine Maintenance

Window: 17/11/2016 22:00pm through to 18/11/2016 07:00am QLD Time: during this time some customers will experience an inability to make inbound and outbound calls.

Status: Complete.

 

Date: 20/11/2016
Issue: Routine Maintenance

Window: 20/11/2016 07:00am through to 21/11/2016 07:00am QLD Time: during this time some customers on Call Centrals Hosted PBX Platform will experience an inability to make inbound and outbound calls.

Status: Complete.

 

Date: 22/11/2016
Issue: Routine Maintenance

Window: 22/11/2016 20:30pm through to 23/11/2016 07:00am QLD Time: during this time some customers will experience an inability to make inbound and outbound calls.

Status: Complete.

 

Date: 25/11/2016
Issue: Routine Maintenance

Window: 22/11/2016 22:30pm through to 23/11/2016 23:00pm QLD Time: A reboot of the the main core SIP gateway with occur and during this time some customers will experience an inability to make inbound and outbound calls.

Status: Complete.

Get In Touch

Customer Support

Call Central Communications focuses on delivering prompt, reliable and timely support for all of its customers, our preferred method is via email so that we have a record of the correspondence however feel free to call one of our friendly customer support team during our support hours.

Contact Details

Phone: 1300 788 869 and select option “2” or use the contact form provided to send us a support request.

Business support hours are Monday to Friday: 9 am – 5 pm (QLD time)

Pay Online

http://callcentral.com.au/pay-online/

Direct Debit

Download Direct Debit Request Form

Resellers

Call Central’s Partner Program offers IT professionals and business phone system installers the chance to take advantage of the quickly developing business VoIP market while being completely supported by Call Central’s qualified technical and sales professionals.

Call Central offers a range of management tools that will greatly assist you in better servicing your client’s requirements. You will position yourself at the fore of an advanced and inventive technology – VoIP products fully equipped with innovative features that set you distinctly apart from your competitors.

Customer Log-In

Manage your Hosted PBX online from any device anywhere:

Log In Here

If you don’t have your Log In details, please send an email to support@callcentral.com.au

My Account Log-In

Access your Call Central account online from any device anywhere:

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If you don’t have your Log In details, please send an email to support@callcentral.com.au

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