Legal
Company Policies
Our policies, forms and customer information documents in one place.
- Complete an online Direct Debit form
- Privacy Policy
- Terms and Conditions
- Support Terms and Conditions
- Financial Hardship Policy
- Critical Information Summaries
- Make a Complaint (PDF)
- Fees and Charges
- Appoint an Authorised Representative form (PDF)
- Authorised Representatives and Advocates (PDF)
- Fair Use Policy
Questions about our policies?
Our local team is happy to help. Call 1300 788 869 or send us a message.