Number Porting Charges (per attempt) |
Charge |
| CAT A ‘simple port’ single number | $19.95 |
| CAT C ‘Complex Port’ 1-5 Numbers | $99.00 |
| CAT C ‘Complex port’ 6-100 Numbers | $299.00 |
| CAT C ‘Complex port’ 100+ Numbers | $450.00 |
| 1300 & 1800 Numbers | $75.90 |
| Note: CAT A ports are generally PSTN line ports. A portable single VoIP number that is hosted by Symbio, and resold by one of their retailers must be submitted as a CAT C single number and is subject to the CAT C pricing. | |
Port Rejection Charges |
Charge |
| CAT A ‘simple port’ single number | $27.50 (per attempt) |
| CAT C ‘Complex Port’ 1-5 Numbers | $55.00 (per attempt) |
| CAT C ‘Complex port’ 6-100 Numbers | $85.00 (per attempt) |
| Note: Please ensure you supply Call Central with the information requested on the porting form available here. If you do not provide all the requested information a rejection charge may be added to your Call Central invoice. Please also ensure you have contacted your current carrier and have them confirm your numbers are ready to port. | |
Monthly Number Hosting Charges |
Charge |
| Single number | $3.50 |
| 1300 & 1800 Number service fee | $15.00 |
| 1300 & 1800 Number Connection Fee (non ported) | $55.00 |
| 100 Number range | $44.95 |
Other Fees & Charges |
Charge |
| Late Payment Fee | $15.00 |
| Suspended service reconnection | $55.00 |
| Manual Number Diversion / Call Forward Applied by a Call Central Team Member | $5.00 (per forward applied) |
| Direct debit payment dishonour fee (Charged by Ezidebit) | $21.90 |
| Direct Debit from your Visa/Master Credit Card | 2.65% |
| Direct Debit from your Amex and Diners Credit Card | 4.8% |
Support & Configuration |
Charge |
| ADHOC 3CX Configuration & Support Charges | $120 Per Hour in 15 Minute Increments |
| Thirdlane Hosted PBX | No Charge – Included in your Monthly Fee |