Every call answered, day and night
A friendly, human-sounding AI agent built into your Call Central phone system. It answers every call, understands what callers need, answers common questions and puts them through to the right person.
Good morning, thanks for calling. How can I help you today?
Hi, I'd like to book a service and find out if you're open Saturday.
We're open Saturday 8am to 12pm. I can book that for you, or put you through to our service team.
What is an AI receptionist?
An AI receptionist is a virtual receptionist that answers and manages your business calls without anyone having to pick up. Instead of pressing buttons in a phone menu (IVR), callers simply say what they need.
It uses voice AI and natural language understanding, learns from your own business information, and routes each caller to the right person or team.
Win more business with a voice AI agent
Set up in minutes
No coding. Teach it about your business by uploading documents or pointing it at your website.
Natural and human-like
Choose from a range of voices, accents and languages so callers feel looked after.
Smart, 24/7
Handles routine calls automatically and sends anything that needs a person to the right team.
What our AI Receptionist can do
Answer every call, 24/7
Picks up unlimited inbound calls around the clock, including peak times, after hours and public holidays.
Route by intent, hand off smoothly
Understands what callers want and routes by name, department or reason. Staff see the caller's details on screen before they answer.
Multilingual, human-like voice
Speaks 30+ languages, with the voice, tone and personality you choose.
Answers from your knowledge base
Uses your documents and website to answer common questions quickly and accurately.
Reports and call insights
Call reports and call logs show volume, duration, summaries and how many calls the AI handled.
Works with your other systems
Connects with your CRM, booking and order systems to automate tasks across platforms.
Why businesses choose AI reception
A better first impression
Every caller gets a prompt, professional answer, which builds trust from the first hello.
Lower costs, higher efficiency
Fewer missed calls and lost leads, without adding staff or overtime.
One system to manage
Built into your Call Central phone system, so there is no third-party service to set up or pay for separately.
AI Receptionist by industry
Keep up with patient calls without tying up front-desk staff.
- Answers questions about opening hours, services and fees
- Sends urgent calls straight to the right person
- Collects patient details before the appointment
- Books, moves or cancels appointments
Help shoppers quickly, even when the store is flat out.
- Answers questions on store hours, locations and specials
- Handles order status and returns questions
- Puts callers through to the nearest store or department
Get customers to the right team first time.
- Routes calls to sales, support or technical staff
- Answers product and stock availability questions
- Gives order and delivery updates
Give clients fast, professional service.
- Connects clients with the right adviser
- Answers common service and account questions
- Captures client details for follow-up
- Books adviser appointments
Never miss a buyer or tenant enquiry.
- Answers questions about listings
- Routes callers to the agent for that area
- Qualifies leads before handing over
- Books property inspections
Up and running in 4 simple steps
Our Australian team sets it up with you, so you are not doing it alone.
1. Create your AI agent
We add an AI agent to your phone system and give it its own extension.
2. Set the voice and call flow
Choose the voice and language, add your company details and decide how calls are routed.
3. Train it on your business
Upload documents or connect your website so it knows your services, hours and FAQs.
4. Test and go live
Make a test call to check answers and routing, then switch it on.
Don't let another call go unanswered
See how the AI Receptionist would handle calls for your business.
Frequently asked questions
How is an AI receptionist different from a phone menu or auto attendant?
A phone menu makes callers press buttons and follow fixed options. The AI Receptionist has a natural conversation, understands what the caller wants and routes the call accordingly.
Which AI models does it use?
It works with several leading large language models, such as GPT, Claude and Gemini, so the engine can be chosen or changed to suit your business.
Is it secure?
Yes. It runs on the same enterprise-grade, encrypted platform as your Call Central phone system. Talk to us if you have specific privacy or compliance requirements.
How do I see how it is performing?
Call reports and call logs show call duration, outcomes, summaries and usage, so you can see what it handled and where calls went.
What happens if it can't answer a question?
It answers routine questions from your knowledge base. Anything complex, or any caller who asks for a person, is transferred to a destination you choose, such as a staff member, team or voicemail.
Will it sound professional?
Yes. You choose the language, accent, voice and speaking pace so it suits your brand.
Can it handle several callers at once?
Yes. It holds many conversations at the same time, so callers are not left waiting, even at your busiest times.