AI call transcription, every word on record
Turn your calls into a clear written record instantly. Every conversation becomes an easy-to-read transcript, with who said what and when, and can also be uploaded to your CRM’s contacts.
Thanks for calling, Emma speaking. How can I help?
Hi Emma, I need to move our installation to next Thursday.
No problem. I can book the installation for Thursday at 9am.
What is call transcription?
Call transcription is an AI feature that turns the spoken words in your voice and video calls into written text. You get a time-ordered transcript with each speaker labelled, so conversations are easy to review and keep on record.
How does call transcription work?
Your choice of AI engine
Live audio is transcribed by the built-in engine, or by a provider such as AWS, ElevenLabs, Google or OpenAI.
One click to start or pause
Turn transcription on or pause it during a call, or switch it on automatically for an extension.
Speakers and timestamps
Each speaker is labelled, timestamps are added and the transcript is laid out in time order.
Any language, any device
Set the language in advance or change it mid-call. Transcripts sync to the Linkus apps, and each user sees only their own records.
Where call transcription helps most
Accurate records
Ideal wherever you need an exact record of what was said, from bookings to agreements.
Review and coaching
Go back over the exact conversation to give feedback and train new staff.
Easy team sharing
Share transcripts so the whole team can see what was discussed and follow up.
Hi Emma, I need to move our installation to next Thursday.
No problem. I can book the installation for Thursday at 9am.
Benefits of call transcription
Insights without note-taking
Turn calls into useful information without anyone writing notes during the call.
Every word captured
Each conversation is saved as precise, readable text.
Find it fast
Search a transcript and matching keywords are highlighted for quick reference.
Review, share and keep
Review calls quickly, share them with your team and keep reliable records.
Frequently asked questions
Does transcription work on all calls?
It works on most everyday calls. A few call types are not transcribed, including phone menus (IVR) and call flows, voicemail, conference and multi-party calls, broadcast groups, call monitoring, emergency notifications and system prompt recordings.
Which transcription engines can I use?
You can use the built-in transcription engine, or connect your own account with a provider such as AWS, ElevenLabs, Google or OpenAI.
Can I edit a transcript during a call?
No. Transcripts cannot be edited while the call is in progress.
Works well with
Voicemail to text
Read your voicemails as text, delivered to your inbox.
Call recording
Record calls automatically or on demand, and play them back any time.
Call notes
Add notes to a call so the next person has the full story.
AI Receptionist
Answer every call 24/7 and route callers to the right person.
The complete communications solution
Calls, video, messaging, AI and integrations in one hosted phone system, set up and supported by our Australian team.