With 3CX you can integrate your CRM, ERP and Accounting System with your PBX and be able to launch calls with a single click. Inbound calls are automatically linked to the customer record which pops-up on the screen and all calls are logged in the CRM package.
Additionally, your agents can easily keep track of customer interactions, ensuring that records are always up to date for real-time access to contact details and information. Integrate 3CX PRO to MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk and more! If your CRM software is not included in our list of applications you can easily integrate it yourself.
3CX is Your Unified Communications Solution Made Easy
No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.
With 3CX’s modern, intuitive VoIP softphone and smartphone apps, users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat & talk with website visitors, fax & voicemail to email and more
See the Status of Your Colleagues
The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.
Instant Messaging / Text chat
Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!
Click to Call from Any Browser or CRM
With the 3CX Click to Call extension for Chrome and Firefox you can make calls directly from any browser or CRM via the 3CX Web Client. Make outbound calls with a single click of the mouse and eliminate the need to copy and paste numbers.
Integrated, Free Video Conferencing
Video conferencing has become an essential part of daily business communications. Whether its to catch up with a team member who is travelling or to give a sales presentation, no one can argue that its a means of communicating that has become a part of the norm. 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication. Video conferences can be easily launched through the 3CX web client with a few mouse-clicks and can be used for a wide variety of everyday communication needs to boost productivity and efficiency.
Video Conferencing for All
Whether a small business or large enterprise, companies of all sizes can now take advantage of video conferencing as an advanced real-time collaboration and online meeting tool. Avoid paying a monthly subscription fee for each user and implement open standard peripheral hardware for an inexpensive solution.Unlimited users means inefficient and unprofessional account sharing is eliminated.
Call queues –
don’t miss that call
Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for your business is more sales, happy customers and better reviews. Communications are no longer the domain of expensive old style enterprise phone systems. 3CX integrates call center features that help you satisfy the most demanding of customers. What’s more 3CX’s CRM integration and call work flows eliminate tedious and time intensive tasks for your agents allowing them to focus on what’s important.
Check service levels with reports
Take control of your teams performance with built-in reports.
See longest wait times and abandoned calls.
Get reports on SLA and call back statistics.
Use the wall board for real time monitoring of queues and team performance
Turn visitors into conversions with WordPress Chat
The average visitor will stay on your site for 15 seconds. Most websites have a 20 – 40% bounce rate. That’s a lot of missed potential. With 3CX’s integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app. If chat is not enough, they can switch to a call or video in a single click. Connect visitors to your sales team and watch conversion rates skyrocket! Keep all your communications on one platform; save admin time, and monthly subscriptions.
Integrate Facebook Chat
You know that feature on your Facebook page – “usually responds in …”? When that says something like “3 days”, having a Facebook page can hurt your business more than it helps. With 3CX Facebook business messaging integration you can save time, increase customer satisfaction and boost conversions. Connecting with your customers is easy; there’s no need to give multiple agents access to your all important Facebook page. Customer messages are delivered immediately to the web client and smartphone apps, so agents can answer, transfer and resolve customer queries from the same platform they use for all other communication.