Call Centre Solutions
Need a high rate of Calls Per Second?
Need unlimited channels?
We’ve got you covered, no limit on channels and no limit on Calls Per Second.
Call centre software solutions for outbound auto dialing, predictive dialing and inbound contact centres.
Call Central installs, provisions and provides ongoing support for goautodial 4 enterprise grade contact centre.
Our industry leading rates are charged in one second increments with 3 decimal points and no minimum call spend or connection fee which delivers significant savings.
Already got a contact centre solution and just want industry leading rates?
Contact us for a quote on rates and see how we can save you money.
Need a solution that is built for the modern call centre environment?
GOautodial
A powerful Outbound and Inbound contact center.
Auto dialing
Manual dialing
Predicitive dialing
Powerful reporting
Intuitive web portal
Get more out of your staff
Drive Sales
GOautodial is the ultimate in outbound call centre software, built for the 21st century
If you are looking for a Call Centre Solution that drives productivity and increases answer rates then GOautodial is the solution for you you.
Powerful Manager Reporting
Powerful reporting metrics
Track Agents performance
Track Team performance
Track Campaign performance
Track List performance
Easy to use Agent web portal
Easy to use Agent web portal
Built in Web Browser phone
Scheduled callbacks
Outbound/Inbound blended agents
3-way Conference and Call Transfers
Get an Australian Virtual Mobile Number For Caller ID
Present a Mobile Caller ID when you dial out to drive answer rates.
Call Central can provision an Australian Virtual Mobile number on your GOautodial Contact Centre.
Receive inbound calls from leads on your GOautodial Virtual Mobile Number at no cost.
GOautodial Features
- Ability to have 3 or more parties in a call
- Ability to restrict view of elements by several factors
- Ability to split/merge lists, bulk modify lead fields
- Agent Audio Soundboards for playing various audio clips
- Agent activity tracking and reporting
- Agent and Manager portals both use HTML5 technology
- Agent and call activity historical analysis
- Agent and call activity management
- Agent and call skills tracking
- Agent and group performance reporting
- Agent and manager notifications on many event triggers
- Agent and system disposition of calls/emails/chats/etc…
- Agent call monitoring
- Agent callback reminders, manager reporting reminders
- Agent screen can handle all types of contact channels
- Agent, Campaign, IVR, Queue, etc… reporting
- Agent-to-agent/manager/customer private chats
- All admin changes are tracked and compared to previous
- All chats customer and internal chats are logged
- All tools needed for managers to run call center
- All user timeclock is built-in
- Analysis of call recordings and meta-data with RankMiner
- Audio and agent/manager screens available in other languages
- Audit trail of all manager changes and timeclock entries
- Autoa-rescheduling of calls/campaigns
- Automated IVRs and campaigns
- Automated backup is built-in must be configured for off-site
- Automatic recording start / stop
- Backups and call recorded audio are compressed
- Blended call center
- Built-in AMD
- Built-in FTP server, uploading of files, attachment to email
- Built-in QC features
- Built-in WebRTC webphone
- Built-in off-line load testing tools
- Built-in timeclock, shift enforcement, reporting, etc…
- Call and Chat surveys and feedback
- Call and Lead distribution management options
- Call logging
- Call result reporting
- Call sharing across multiple agents at the same time
- Call volume forecasting reports
- Caller IDs can be set per campaign & per state/areacode
- Categorization of status dispositions for reporting
- Chat, Email, inbound/outbound phone calls
- Configurable rules-based algorithms
- Contact transfer database
- Contacts shared across the system
- Craft how customers travel through the system
- Custom data fields for leads
- Custom data forms for agents and managers
- Custom development can be done
- Custom form building utility with editable scripts
- Customer database with custom data fields
- Customer, lead and contact search
- Customers can be segmented by geography, skills or other…
- Customizable lead selection queries and direct DB access
- Direct database access is possible
- Displaying of historical call activity trends
- Dozens of call reports
- Dynamic caller ID based on type of call and where calling
- Email alerts for callbacks and defined dispostions
- Employee database with settings and permissions
- FCC outbound calling compliance tools available
- FTC calling and TSR compliance tools available
- For agent or manager activities
- For agents or anyone, with auto-rescheduling and forced dial
- Full call log view with notes
- Full display of customer contact history
- Hundreds of campaign settings and options
- IVR built-in, voice recognition with 3rd party app
- Import of data through multiple methods
- Import/export options for lead generation
- Inbound and Outbound queue management tools
- Inbound call center
- Inbound call forecasting with service level calculations
- Inbound data reception with available triggers
- Inbound data, email and phone config templating
- Inbound email queue and outbound manual and auto-emails
- Inbound lead file batch processing
- Integration with multiple 3rd party applications
- Internal and customer website chat abilities
- Lead/Contact commenting with historical display
- Leads going to specific skilled agents, per territory
- License never expires, software is free
- Live chat
- Live updating of system data and settings
- Live updating reporting of customer and agent activities
- Local and remote agent monitoring
- Logs are created for most events, debug logging is available
- Management of customer feedback options
- Management of transfer contacts database
- Management options for transfer of customer contact
- Manager configuration over multi-channel paths
- Manager driven reporting options
- Manager review and control over agent & system performance
- Manual and auto transfers based on agent or customer input
- Manual dialer
- Many debugging screens/reports/options available
- Message other agents, managers and broadcast
- Monitor agent activity and phone ccalls in real-time
- Multi-agent and manager chat groups, whisper coaching
- Multi-level and multi-group permissions management
- Multiple call routing options
- Multiple paths for data import and export
- MySQL-compatible database
- MySQL-compatible database integration
- NIST-approved encrypted data store, on hosted service only
- Native integration with several 3rd party applications
- Optional Agent and API controlled recording
- Optional live replication backup to separate database server
- Outbound call center
- Outbound dialer with many configurable options
- Outbound dialer with many configuration options
- Outbound email templates with customer data fields
- Per user/group/territory lead assignment options
- Post-call and Post-chat customer feedback collection
- Premise-based call center
- Preview-dial with several optional features
- Progressive dialer
- Quality management
- Rapid agent manual-dialing
- Real-time and historical user activity monitoring
- Real-time auto-refreshing analytical reports
- Real-time comparison of user/group metrics
- Real-time data exports and imports
- Real-time lead, agent, user reporting
- Real-time notification of speific conditions and events
- Recording access control and logging, encrypted data option
- Recording of all agent inbound/outbound calls and IVR calls
- Reporting of campaign activity by multiple metrics
- Reporting on admin activities moves/adds/changes
- Reporting/exporting of sales
- Reproting of agent/group productivity
- Role-based permissions depending on user-level and group
- Routing calls by area, IVR input, previous call route, etc..
- SMS integration through Email gateway
- Schedule agent shifts, customer callbacks, etc…
- Screen colors and logos are customizable
- Secure Data Storage available on hosted service only
- See every step a customer took in the system, and agents
- Sending customer to Call Menus and Agents depending in input
- Several automated actions triggered by events
- Several configurable email notifications
- Several redundancy and failover options
- Several showing active calls, agents, sales, etc…
- Severla events within the system can trigger emails
- Show agents in need of retraining, struggling agent groups
- Summary reporting of aggreagate data
- Support for multiple agent locations through user groups
- TTS functionality through 3rd party integration
- There are several data export utilities
- There are several reports that can display results by group
- Tools for TCPA, TSR, FCC, FTC, OFCOM, etc… compliance
- Track calls throughout the system, with built-in reporting
- Unlimited Voicemail boxes
- Unlimited agent and manager user accounts
- Unlimited configurable campaigns
- User and Manager access controls
- User timesheets with summary activity breakdowns
- Virtual call center
- Visual charting analytics reports
- We have integrated with dozens of CRM systems
- Web-based FAQ, Wiki, Forums and Issue Trackers
- While loading leads, there are several duplicate options
- Workforce management
- built-in time clock
- call, queue and agent prioritization
- inbound & outbound call survey management tools
- lead/log/recording archiving and search/reporting
- split/merge/modify/activate/etc… lists