Every feature your business needs, in one platform
Calling, call centre, video meetings, messaging, AI and integrations, all hosted and supported by Call Central. Here is everything the platform can do.
One system for all your communication
Replace separate phone, meeting and chat tools with one platform your team can learn in an afternoon.
Everything in one place
Calls, video, chat and messaging share one system, one set of contacts and one bill.
Apps on every device
Linkus apps for Windows, Mac, iOS, Android and the web keep your extension with you.
Point-and-click admin
A modern web portal makes adding users, changing call flows and reporting simple.
Use the phones you like
Bring compatible desk phones or choose from our range. Phones set themselves up automatically.
A complete business phone system
Everything your team needs to make, take and route calls, with the Linkus apps putting your extension on every device.
- Intelligent call routing
- Auto attendant and multi-level IVR
- Call recording
- Voicemail with email delivery
- Business hours and holiday rules
- Transfer, park, pickup and forward
- Linkus desktop, mobile and web apps
- Visual operator panel
- Self-service IVR menus
- Call queues and ring groups
- Real-time queue panel and wallboard
- Queue callback so callers keep their place
- Post-call satisfaction surveys
- Agent and queue reporting
- Outbound auto dialer campaigns (add-on)
- Do-not-call list management (add-on)
Run a call centre without the complexity
Queue, route and measure every call so customers reach the right person fast, and supervisors can see what is happening in real time.
Meet face to face from any browser
Start or join secure video meetings straight from a browser or the Linkus apps. Nothing to download for your guests.
- Browser-based meetings, no downloads
- Screen sharing
- In-meeting chat
- Host controls and waiting room
- Passcode-protected meetings
- Schedule meetings and send invites in bulk
- Encrypted audio and video
- Video calls from desktop, web and mobile
- Website live chat
- WhatsApp Business messaging
- Business SMS
- Facebook Messenger
- Assign and transfer chats between staff
- Route messages into queues
- Turn a chat into a call in one click
- Match conversations to CRM contacts
All your conversations in one inbox
Answer website chat, WhatsApp, SMS and Facebook messages from the same place you take calls, with every conversation kept on record.
Works with the tools you already use
Connect your phone system to Microsoft 365, Teams, your CRM and your helpdesk so calls are logged and customers are recognised automatically.
- Calling inside Microsoft Teams
- Microsoft 365 and Outlook contacts
- Zoho, Salesforce, HubSpot and more CRMs
- Zendesk and Zoho Desk helpdesks
- Click to call and automatic call logging
- Caller recognition on incoming calls
- Open APIs and webhooks
- Linkus SDK for your own apps
Automate call and message handling
Design how calls and messages flow with a drag-and-drop designer. No coding needed, and it works around the clock.
Drag-and-drop designer
Build call flows and message flows visually from conditions, menus, actions and timers.
Uses your data
Look up customers in your CRM or database mid-call to route them or greet them by name.
Works 24/7
Answer common questions, take details and send replies automatically, even after hours.
Secure, remote-ready and easy to manage
Remote working
Staff, branch offices and desk phones connect securely from anywhere with an internet connection.
Built-in security
TLS and SRTP encryption, firewall, automatic IP blocking, two-factor sign-in and country restrictions.
Central management
One web portal for users, call flows, phones, recordings and reports, with roles for each admin.
Every feature, at a glance
Open any category to see what is included. Not sure if something fits your setup? Ask us and we will walk you through it.
Telephony
- Call forwarding
- Attended and blind transfer
- Call waiting
- Call parking
- Call pickup
- Call monitoring: listen, whisper and barge
- Auto attendant and IVR
- Call queues
- Ring groups
- Paging and intercom
- Conference rooms
- Dial by name directory
- Caller ID based routing
- Direct inward and outward dialling (DID/DOD)
- DNIS (show the number that was dialled)
Business features
- Call recording
- Allow and block lists
- Call dispositions
- Busy lamp field (BLF) keys
- Business hours and public holidays
- Boss and secretary call handling
- Custom voice prompts
- Music on hold
- Voicemail and voicemail to email
- Group voicemail notifications
- Fax to email (T.38)
- Speed dial
- Emergency call notifications
- Ring multiple devices at once (SIP forking)
- TAPI support for desktop apps
- LDAP phonebook
Administration and security
- Web-based management portal
- Real-time dashboard
- Automatic phone provisioning
- Bulk import and export
- Custom roles and permissions
- Quality of service (QoS)
- Call and event logs
- Backup and restore
- SNMP monitoring
- API access
- TLS and SRTP encryption
- Built-in firewall and automatic IP defence
- Password policies
- Two-factor authentication
- Country-based access restrictions
- Call frequency limits to prevent toll fraud
Unified communications
- Linkus web client
- Linkus mobile app for iOS and Android
- Linkus desktop app for Windows and Mac
- Linkus Chrome extension
- Operator panel
- Presence and status
- Shared and personal contacts
- Audio conferencing
- Voicemail transcription
- Team chat
- Data connectors for PostgreSQL, MySQL and MS SQL
- Reporting in Grafana and Power BI
Remote working
- Secure remote access to the Linkus apps
- Secure remote access to the web portal
- Register desk phones from any location
- Custom domain for your phone system
Inbound call centre
- Skill-based call routing
- Queue callback
- Real-time wallboard
- Queue panel for supervisors
- SLA monitoring
- Agent, queue and call reports
- Post-call surveys
Outbound call centre (add-on)
- Auto dialer campaigns
- Campaign management
- Do-not-call list
- Call dispositions
- Scheduled callbacks
Omnichannel messaging
- Website live chat
- Business SMS
- Facebook Messenger
- Bulk messaging
- Send messages to a queue
- Escalate a chat to a call
- SMS through your trunk provider's API
Phonebooks and call reporting
- Company and personal phonebooks
- Call accounting with custom call rates
- Call cost and expense reports
- Custom reports
- Call timeline for every call
- Automatic reply to missed calls
- Voicemail announcements
Virtual fax
- Send and receive faxes online
- Fax to email
- Custom fax cover pages
- Connect third-party fax services
Integrations
- Zoho CRM, Salesforce, HubSpot, Bitrix24, Odoo and Microsoft Dynamics 365
- Zendesk and Zoho Desk
- Microsoft 365, Teams and Outlook
- Microsoft Entra ID sign-in
- Google Workspace and Google sign-in
- Windows Active Directory
- Contact sync from your database
- Archive recordings to FTP, SFTP, Amazon S3, Google Cloud Storage or SharePoint
AI features
- AI receptionist
- Call transcription
- Call summaries
- Text-to-speech voice prompts
- Voicemail transcription
- Real-time audio streaming to AI tools
- Some AI features are paid add-ons
Call flow and message flow designers
- Drag-and-drop call flow designer
- Drag-and-drop message flow designer
- Ready-made flow templates
- Look up CRM and database records during a call
- Automated replies 24/7
Video
- Video calls in the Linkus web, desktop and mobile apps
- Browser-based video meetings
- Screen sharing and in-meeting chat
- Waiting room and passcodes
- Meeting scheduling and invites
Linkus SDK
- Web SDK
- Mobile SDK for iOS and Android
- Desktop SDK
- Add voice calling to your own software
Hotel management
- Front desk panel
- Wake-up calls
- Room status
- Guest check-in, check-out and history
- Room call billing and minibar charges
- Hotel PMS integration (optional)
Frequently asked questions
What is a cloud phone system (PBX)?
A PBX is the system that runs your business phones: extensions, call routing, voicemail and so on. With Call Central it runs on secure cloud infrastructure instead of a box in your office, and staff connect using desk phones or the Linkus apps over the internet.
Do I need special hardware?
No. There is no server to buy or maintain. You can use the Linkus apps on computers and mobiles, and we can supply and pre-configure desk phones, cordless DECT phones and headsets if you want them.
How does it help my business?
Calls reach the right person faster, staff can work from anywhere on their business number, and you get recording, reporting and integrations that used to need expensive equipment. Adding or moving users takes minutes.
What size business is it suited to?
It suits everyone from a two-person office to large multi-site teams and call centres. You can start small and add users, call capacity and features as you grow.
Are all of these features included?
Most features are included as standard. A few, such as the outbound call centre and some AI features, are optional add-ons. We will confirm exactly what is included in your quote.
See it running for your business
We will set the system up the way you want it and train your team.