Outbound call centre, built to drive sales
Complete features, reliability and easy management. Reach more customers with automated dialling, simple campaign management and everything your team needs to sell and support, all in one platform.
Drive sales and support customers, all in one platform
Boost proactive outreach with automated dialling and easy campaign management, together with a full set of business phone, video and contact centre features.
Step up your outreach
Three automated dialler modes (power, progressive and agentless) make every call count.
Empower your team
One campaign call inbox with call lists, contact details, call outcomes and callback schedules.
Act on real insights
A campaign wallboard shows the key numbers and call logs for every campaign.
Stay secure and compliant
Automatic Do Not Call list screening and secure, encrypted calling.
Speed up lead generation with automated diallers
Three dialling modes take the manual dialling out of your day.
Progressive dialler
Dials the next contact as soon as an agent is free, keeping one call per agent.
Power dialler
Dials several contacts for each available agent at a rate you set, for maximum talk time.
Agentless dialler
Sends answered calls to a set destination such as a phone menu, recorded message or voicemail.
One workspace to streamline calling
Agents manage outbound calls, change their status and answer or end calls from one simple call inbox.
- Active and waiting calls in one view
- Simple call controls
- Full customer details on screen
- Call outcome tags and follow-up notes
- Scheduled callbacks
Adapt with rich campaign insights
Managers see live campaign performance and dialling logs on the campaign wallboard.
- Campaign overview
- Performance metrics
- Summary of dial results and call outcomes
- Call logs with filters
- Agent status at a glance
Easy outbound campaign management
Queue managers can create, schedule and monitor outbound campaigns in a few clicks.
More for a greater customer experience
Live chat and messaging
Bring live chat, SMS and other messaging channels into one place with your calls. Live chat & messaging →
CRM integration
Ready-made CRM and helpdesk integrations automate tasks and keep a record of every interaction. CRM integration →
Inbound call centre
Queue panel, wallboard and reports for agents and supervisors handling incoming calls. Inbound call centre →
Ready to get started?
Contact us today for more information or a free demo of the outbound call centre.