Every conversation, in one place
Manage live chat, SMS, WhatsApp and Facebook messages alongside your calls, all from the Linkus apps your team already uses.
Hi! Do you have a 4 line plan for a small office?
We do. Want me to call you now to talk it through?
All customer interactions under one roof
Your Call Central phone system adds an omnichannel inbox to the Linkus apps, so messages sit right next to voice and video calls.
- Calls, video, live chat, SMS, WhatsApp and Facebook messages in one place
- No more switching between apps
- One central record of every chat
- Your team can reply from mobile, desktop or web
Message automation
Send messages to the right team automatically and handle routine requests, such as order questions, without an agent.
Chats to calls
Turn a chat into a voice call in one click when it is quicker to talk.
Contact matching
Match incoming messages to customer records with CRM and helpdesk integration.
Chat with website visitors in real time
Add a chat window to your website so visitors can chat or call your team instantly. It works with any website or CMS.
- Style it to match your brand
- Automatic replies
- Optional pre-chat form to capture leads
- Detects the visitor’s browser language
- Live preview while you set it up
Hi there! How can we help today?
I'd like a quote for 6 users.
Great, can I grab your name and email?
WhatsApp and Facebook Messenger integration
Connect the WhatsApp Business Platform and Facebook Messenger and handle every message in Linkus.
- Reply to customers from the Linkus apps
- Message templates and tags for messaging after 24 hours
- Route or transfer chats to queues or colleagues
- Send bulk WhatsApp messages with outbound campaigns
- Channel stats and chat records
- Unlimited WhatsApp accounts and Facebook pages
Business SMS messaging
Send and reply to business text messages from Linkus, perfect for appointment confirmations, promotions and reminders.
- One-way and two-way SMS and MMS
- Bulk SMS with outbound campaigns
- Text from your business number and keep personal numbers private
- Use it on web, desktop and mobile
- Message stats and downloadable chat logs
- Message templates
Hi Rob, reminder of your appointment tomorrow at 9am. Reply YES to confirm.
YES, see you then
Thanks Rob, you're confirmed.
Message flow designer
Build chatbots, menus and automatic replies for SMS, WhatsApp, Facebook and live chat. Offer 24/7 self-service and hand over to a person when needed.
- Drag-and-drop designer
- Automated conversations
- Dynamic routing
- Connects with other business systems
- Ready-to-use templates
Ideal for customer care, sales and support
Contact centre
Combine call centre features with messaging channels for a complete contact centre. Call centre solution →
Chat support
Have real-time sales and support conversations, with every enquiry kept in one place.
Reminders and bulk notifications
Send bulk WhatsApp and SMS messages for reminders and promotions.
The complete communications solution
Calls, video, messaging and integrations in one hosted phone system, set up and supported by our Australian team.