Fair Use Policy
Excessive Use
Call Plans that include Unlimited/Included Standard Australian Calls and are designed for use by ‘standard small to medium sized businesses’ operating within Australia.
A ‘standard small to medium sized business’ is defined as a business that engages in normal trading activities, during standard business hours applicable to businesses located within their geographic region.
Call Central have completed an analysis of the call patterns of standard small to medium sized businesses operating within Australia and use this data to assess whether your use under an Unlimited/Included Call Plan is Excessive.
We may contact you by phone or email, using the contact details you have provided prior to commencing charges for excessive use.
Unreasonable Use
Without restricting what is meant by ‘unreasonable’ Call Central will supply the service for the purpose of you making and receiving calls on our network.
Call Central consider unreasonable use of the service:
- if you use a device that reroutes calls to/from our network or the network of another supplier;
- if you operate a telephone based marketing business or call centre;
- your usage of the service affects other customers’ access to the network;
- you set up switch devices which overcome the subscription and/or pricing charges, potentially keeping a session open for hours and limiting the ability for other customers to access the service;
- you are re-supplying or reselling any service on our network;
- your total monthly call costs exceed the wholesale cost to Call Central.
Call Patterns
Certain activity and certain call patterns may indicate that your use of the service is not that of a ‘standard small to medium sized business’. Use of the service outside of what is typical of a ‘standard small to medium sized business’ is regarded as unreasonable use. You agree that Call Central may use its sole discretion to determine whether your use of the service is unreasonable. In contrast to the above sub-clauses we may in our absolute discretion give our consent to this type of behaviour, subject to conditions and in writing.
Equitable Access
We further consider your use of the service to be unreasonable if you reduce or limit the ability of other customers to access our network as you:
- engage in the bridging of conference calls;
- use the Call Central service for any other purpose than the predominant function of person-to-person voice communication.
What we can do
If we reasonably believe that you are in breach of this Fair Use Policy, without reducing or restricting our rights under our Terms and Conditions, where we consider your use unreasonable we may:
- suspend your access to that offer, or
suspend or cancel your Services:
immediately and without any prior warning or notice given to you. Our right to suspend or cancel the Service without notice to you under this clause overrides any requirement we may have to give you notice in other parts of our Terms and Conditions; - cancel your Unlimited/Included Call Plan and convert your account to a PAYG plan. Call Central will notify you in writing prior to undertaking the plan conversion
If we believe on reasonable grounds that you are in breach of this Fair Use Policy, you must pay us the standard applicable retail rate calculated from the date of the breach. If you have already paid us for such Services, you must pay us the difference between the standard applicable retail rate and the amount you have paid to us.