1300 788 869

1300 788 869          

Our Network

At Call Central Communications we are proud of our network and do our best to bring you high quality VOIP services at low costs. Call Central Communications’ core equipment resides in Overthewire’s Data centre built to a tier III specification located at 100 Wickham Street Brisbane.

Network Status

Location of Datacentre



  • Total of 700KW of UPS power capability
  • Average power capacity of 3.6KW per rack, however higher density power requirements can be accommodated
  • Power reticulation redundancy is configurable to either n+1 single supply or A+B redundancy
  • 3 x Diesel Generators
  • Generators are protected by n+1 redundancy
  • 48 hours of onsite fuel
  • 4-hour guarantee for additional fuel delivery
  • Access to the data centre is monitored with CCTV
  • The facility is safely located six story’s above street level
  • A touch-in touch-out smartcard system is used to log all entries and exits
  • Biometric scanners at the data centre entrance prevent access by unauthorised personnel
  • Total air cooling capacity of 560KW
  • Air redundancy is configured in a n+1 format
  • n+1 cooling tower configuration
  • The site is covered by a dual action VESDA system
  • Gas Suppression utilises an FM-200 System
  • The data centre is connected to Over the Wire’s Brisbane fibre ring and has multiple 10Gbps redundant links coming into the site.

The Core Network

Call Central Communications’ Core network equipment consists of Dual to Ternary protection on all equipment including routers, load balancing servers, database servers and voice.

All of Call Central Communications’ core equipment is supplied by DELL and runs the required server architectures for maximum uptime and availability.

The Voice Network

Call Central provides SIP based IP voice solutions that give you high quality, high availability, voice termination at a fraction of the cost of traditional telephony.

Our voice platform supports a range of client usage scenarios, from IP PBXs to Call Centre Dialer’s, for both inbound and outbound calling.

Customers have the option of utilising a private connection to their PBX to ensure that both the clarity and consistency of the transmissions are maintained.


  • Qualified technical support from voice engineers
  • Private connections available for network reliability
  • Business grade communications
  • Robust infrastructure
  • HD voice capable
  • Wide Range of PBX support


HD voice quality Early VoIP adopters reported poor call quality and drop outs, often caused by Internet congestion and poor network management. We’ve adapted our system to maintain control over the flow of voice traffic from a user’s handset to the PSTN, using Quality of Service technology and our own data networks.

Network layout
  • 711 ALAW
  • 711 ULAW
  • G.729 A/B
  • GSM
  • 38 Fax*
  • RFC2833
  • SIP Info
  • E164(617…)
  • ONSN (07…)
  • +E164(+617…)
  • SIP over TCP
  • SIP over UDP
*Supported in most cases. Applicability of codec support should be individually discussed with your account manager.


View our Hosted PBX Plans here

Get In Touch

Customer Support

Australian based support, you call we answer. Our team is located on the Gold Coast and we service the Gold Coast area and Greater South East Brisbane Area. When you call you speak to one of our engineers that built and maintains our network and in most cases your issue or request can be solved/processed on the spot. In most cases our staff are on a first name basis with our clients. Call Central Communications focuses on delivering prompt, reliable and timely support.

Contact Details Phone: 1300 788 869 and select option “2”. If you prefer email you can send us an email by using the contact form to the right, or you can grab us on chat by click on the chat box in the bottom right hand corner. Our support team is always here to assist with any questions or changes you might need. Business support hours are Monday to Friday: 9 am – 4 pm (QLD time)


Pay Online https://callcentral.com.au/pay-online/

Online Direct Debit Form Click Here



Call Central’s Partner Program offers IT professionals and business phone system installers the chance to take advantage of the quickly developing business Phone market while being completely supported by Call Central’s qualified technical and sales professionals.

Call Central offers a range of management tools that will greatly assist you in better servicing your client’s requirements. You will position yourself at the fore of an advanced and inventive technology –  products fully equipped with innovative features that set you distinctly apart from your competitors.


Cloud PBX Log-In


Manage your Hosted PBX online from any device anywhere: Log In Here


If you don’t have your Log In details, please send an email to support@callcentral.com.au

My Account Log-In


Access your Call Central account online from any device anywhere: Log In Here


If you don’t have your Log In details, please send an email to support@callcentral.com.au

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